RESPONSIBILITIES
- Answer incoming phone calls and move them into the service process
- Triage security requests and events, working SOC I requests as available and assigning others to the appropriate service level
- Complete tasks assigned to SOC I analysts as detailed in 5iron runbooks
- Review all incoming security request to ensure no requests are left without a response
- Develop a working knowledge of all tools managed by 5iron
- Escalate security requests, issues, alerts to SOC II analysts as detailed in 5iron runbooks
- Develop security skillset based on business requirements and personal ability through continuing education and certification training
- Generate required client reporting as directed by the SOC Manager
- Complete projects and tasks as assigned
- Reports to SOC Manager
QUALIFICATIONS
- 2-3+ years network security / IT networking
- Have experience working with security software tools
ADDITIONAL
- All candidates will be required to take an extensive background screen, credit screen, and drug screen prior to employment
- This is an on-site position in the 5iron SOC in Franklin, TN
